Terms of Service

Last updated: May 29, 2026

1. Our Services

Araneo provides a cloud-based CRM platform with AI-powered lead qualification features for rental real estate agencies. The Services enable you to manage tenant leads, qualify applicants using conversational AI via Facebook Messenger and WhatsApp, publish listings to your Facebook Business Page, manage ad campaigns, and streamline your rental screening process.

The Services are intended for use by real estate agencies and rental agents operating in Canada. Those who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Subscription and Billing

Subscription Plans

Access to the Services requires a paid subscription or use of the free tier where available. By subscribing, you agree to pay the applicable fees for the term you select.

Billing and Payment

All payments are processed through Stripe. By providing your payment information, you authorise us to charge your payment method for subscription fees. You are responsible for maintaining accurate billing information.

Ad Credit and Campaign Spend

The Services include an ad campaign management feature that enables Agents to run Facebook advertising campaigns directly from the Araneo dashboard. Ad spend is charged separately from your subscription fee. By purchasing ad credit through the dashboard, you authorise us to apply that credit to Facebook ad campaigns on your behalf via the Facebook Marketing API. Ad credit is non-refundable once a campaign has commenced. We are not responsible for the performance, reach, or results of any ad campaign.

Auto-Renewal

Unless you cancel before the end of the current billing period, your subscription will automatically renew for successive periods at the then-current rate.

Cancellation

You may cancel at any time through your account settings or by contacting hello@araneo.io. Cancellation is effective at the end of your current paid period.

Refund Policy

Subscription fees are non-refundable except as required by applicable law. If you believe you are entitled to a refund due to a defect in the Services, contact us within fourteen (14) days of the issue arising.

Price Changes

We will provide at least thirty (30) days' notice before any price increase. Continued use after the effective date constitutes agreement to the new price.

Taxes

All fees are exclusive of applicable taxes (including HST/GST) unless otherwise stated. You are responsible for applicable taxes based on your billing address.

3. Account Registration and Security

To use the Services, you must register with accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorised use at hello@araneo.io.

4. Intellectual Property Rights

We own or are licensed to use all intellectual property rights in our Services, including source code, functionality, software, designs, text, and graphics ("Content"), as well as our trademarks and logos ("Marks"). Subject to these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services for your internal business purposes. No Content or Marks may be reproduced, distributed, or commercially exploited without our express prior written permission.

You retain all rights to data you upload or provide ("Your Data"). You grant us a limited licence to host, store, process, and display Your Data solely to provide the Services.

5. User Representations

By using the Services, you represent and warrant that: (1) you have legal capacity to agree to these terms; (2) you are not a minor; (3) you will not use the Services through automated or non-human means except as expressly permitted; (4) you will not use the Services for any illegal or unauthorised purpose; and (5) your use will not violate any applicable law or regulation.

6. Prohibited Activities

You agree not to:

• Systematically retrieve data to create a database or directory without written permission
• Circumvent, disable, or interfere with security features of the Services
• Use the Services in a manner inconsistent with applicable laws or regulations, including human rights legislation
• Use AI Outputs to make rental decisions that discriminate on any protected ground under applicable human rights law
• Upload or transmit viruses, malware, or harmful code
• Attempt to impersonate another user or person
• Use data mining, robots, or scrapers without permission
• Make unauthorised use of the Services or collect user data for unsolicited contact
• Use the Services to compete with us or for revenue-generating purposes we have not endorsed
• Harass, threaten, or intimidate our employees or agents

7. Artificial Intelligence Services

AI-Powered Features

The Services include AI features ("AI Features") that provide automated lead qualification, scoring, and recommendations. These AI Features are powered by OpenAI (GPT-4o). See openai.com/policies/privacy-policy.

AI Output Disclaimers

YOU ACKNOWLEDGE AND AGREE THAT: (1) AI-generated outputs including lead scores, qualifications, and recommendations ("AI Outputs") are provided for informational purposes only and should not be relied upon as the sole basis for any business decision. (2) AI Outputs may contain errors or inaccuracies. We do not guarantee their accuracy, completeness, or suitability for any particular purpose. (3) You are solely responsible for evaluating AI Outputs before taking any action. (4) We are not liable for any decisions made or consequences arising from reliance on AI Outputs.

No Professional Advice

AI Outputs do not constitute professional, legal, financial, or housing advice. AI Features are tools to assist your decision-making, not a substitute for professional consultation or your own due diligence.

Human Rights Compliance

You are solely responsible for ensuring that your use of AI lead qualification complies with applicable human rights legislation, including the Canadian Human Rights Act, the Ontario Human Rights Code, and equivalent provincial legislation. You must not use AI Outputs to discriminate against applicants on any protected ground.

AI Data Processing

To provide AI Features, screening data may be processed by OpenAI. By using the AI Features, you consent to this data processing. See our Privacy Policy for details.

8. Your Data and Privacy

You retain all rights to Your Data. You are solely responsible for: (a) the accuracy and legality of Your Data; (b) obtaining all necessary consents from tenant applicants; and (c) maintaining appropriate backups. Our collection and use of personal information is governed by our Privacy Policy. Upon termination, we will delete or anonymise Your Data within a reasonable period, except where required by law.

9. Services Management

We reserve the right to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates these Legal Terms; (3) restrict access to or disable any portion of the Services; and (4) otherwise manage the Services in a manner designed to protect our rights and facilitate proper operation.

10. Term and Termination

These Legal Terms remain in full force while you use the Services. We reserve the right to deny access, at any time, for any reason including breach of these Legal Terms. Upon termination: (a) your access rights immediately cease; (b) we may delete Your Data per our retention policies; (c) outstanding fees become immediately due; and (d) provisions that by nature survive termination will survive, including intellectual property rights, warranty disclaimers, indemnification, and limitations of liability.

11. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time. We cannot guarantee the Services will be available at all times. We reserve the right to suspend, discontinue, or modify the Services at any time. We will not be liable for any loss caused by inability to access the Services during any downtime.

12. Governing Law

These Legal Terms are governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law principles. For the avoidance of doubt, disputes between Araneo and Agents are subject to the dispute resolution provisions of Section 13 below.

13. Dispute Resolution

Informal Negotiations

Before initiating any formal legal proceeding, the parties agree to first attempt to resolve any dispute informally for at least thirty (30) days by sending written notice to hello@araneo.io.

Formal Proceedings

Notwithstanding that these Legal Terms are governed by Slovak law, if informal negotiations fail, any dispute arising between Araneo and an Agent shall be subject to the non-exclusive jurisdiction of the courts of the Province of Ontario, Canada. The parties consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect intellectual property rights or prevent imminent harm.

14. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT.

15. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CAUSE WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

16. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees, arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) breach of your representations and warranties; (4) your violation of any third party's rights; (5) your use of AI Outputs in a manner that causes harm to any third party; or (6) Your Data or any content you upload to the Services.

17. Miscellaneous

These Legal Terms constitute the entire agreement between you and us. Our failure to exercise any right or provision does not operate as a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign our rights and obligations at any time. If any provision is unlawful or unenforceable, it is severable without affecting remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us.

18. White-Label Branding

Pro plan subscribers may configure the Services to operate under their own brand name. Where white-label branding is enabled: (a) you are responsible for ensuring tenant applicants are informed they are interacting with an automated AI screening system; (b) you must provide tenants with a contact point through which they can exercise their privacy rights; (c) Araneo remains the underlying data processor and our Privacy Policy governs all data handling; and (d) tenants may contact hello@araneo.io directly to exercise any data protection rights regardless of the brand name displayed to them.

19. Facebook and Meta Platform Compliance

By connecting your Facebook Business Page to the Services, you represent and warrant that: (a) you are the authorised administrator of the connected Facebook Business Page; (b) you have authority to grant Araneo the permissions required to operate the Services on your behalf; and (c) your use of the Services complies with Meta's Terms of Service, Platform Policies, and Community Standards. Any breach of Meta's policies arising from your use of Araneo is your sole responsibility. Araneo reserves the right to suspend Services if your use threatens our Meta platform access.

20. Tenant Consent Obligations

You are solely responsible for ensuring that tenant applicants who interact with Araneo's AI screening system are informed that: (a) they are communicating with an automated AI system; (b) their responses will be used to generate a qualification score; and (c) their data may be processed by third-party AI providers. Where required by law, you must obtain explicit informed consent from tenants before directing them to interact with Araneo's screening system.

21. Data Breach Notification

In the event of a security breach affecting personal data, we will notify you without undue delay and in any case within 72 hours of becoming aware of the breach to the extent required by applicable law. We will provide information about the nature of the breach, categories of individuals affected, likely consequences, and measures taken to address it.

22. Acquisition or Transfer

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your data may be transferred to the acquiring entity. We will notify you by email and by posting a prominent notice at least thirty (30) days before data becomes subject to a different privacy policy. If you do not agree, you may terminate your account before the transfer takes effect.

23. Free Tier

The free tier of the Services is provided without charge and without warranty of any kind. All terms of these Legal Terms apply equally to free tier users. We reserve the right to modify, restrict, or discontinue the free tier at any time with thirty (30) days notice. Data collected under the free tier is subject to the same privacy and retention policies as paid subscriptions.

24. Contact Us

Araneo s.r.o.
Chalupkova 7981/4, Bratislava 811 09, Slovakia
hello@araneo.io